Delete Your ShasanSeva Account

1. How to Request Deletion

ShasanSeva does not currently offer account deletion inside the app. To have your account deleted, send us a request by email and our team will process it for you.

Please include:

• Your full name
• Your registered mobile number
• Your registered email address, if you have one on your account
• A confirmation that the account is yours
• A reason for the request (optional)

Email your deletion request

If that button does not open your mail app, write to support@shasanseva.in with the details above.

2. How We Verify Your Request

Before deleting anything, we confirm that the request comes from the account holder. We do this by contacting you on the mobile number registered to the account, so please send your request from an address or number we can match to it.

3. What Gets Deleted

Once your request is verified, we delete or anonymise:

• Your account profile — name, email address, mobile number and address
• Your saved application details and any information pre-filled from your profile
• Documents you uploaded to support your applications
• Your notifications and any notes you added to an application
• Your login credentials, including any Google sign-in link
• Your feedback and ratings, which are separated from your identity

You will no longer be able to sign in, and your active sessions are ended.

4. What We Have to Keep

Some records cannot be deleted, because we are required to keep them. Where this applies, we remove your personal details from the record and retain only what is needed:

• Payment and invoice records — transaction amounts, dates, payment references and receipts, retained for the period required by applicable tax and accounting law in India.
• Records of completed applications, where they form part of a transaction we are obliged to account for.
• Limited records needed to resolve a dispute, to prevent fraud, or to meet a legal or regulatory obligation.

5. How Long It Takes

We acknowledge deletion requests within 2 working days and complete verified requests within 30 days.

If you have an application that is still being processed, we will tell you before deleting your account — deleting it means we can no longer complete that application, and service fees already paid are subject to our Refund & Cancellation Policy.

6. Contact

For anything about deletion requests or your data:

See also our Privacy Policy for how we handle your data while your account is active.