Help Center
Step-by-step guides to help you get the most out of ShasanSeva.
🚀 Getting Started
Step 1: Create Your Account
Visit the login page and create an account using your mobile number and a password. You can also sign in with Google.
Step 2: Complete Your Profile
After registration, complete your profile with your name, address, and category (student, farmer, etc.). This helps us show you relevant schemes.
Step 3: Browse Schemes
Explore available schemes on the Schemes page. Use category filters to find schemes relevant to you.
📝 How to Apply for a Scheme
- Select a scheme — Browse and click on a scheme you're eligible for
- Click "Request Assistance" — This starts the application process
- Upload documents — Upload the required documents (Aadhaar, PAN, etc.) or skip to upload later
- Review & Pay — Review your application and pay the service fee through Razorpay
- Track your application — Monitor progress from your dashboard
💡 You can skip document upload during application and add them later from the order details page.
📋 Document Upload Guide
When uploading documents, please ensure:
- Documents are clear and readable (no blurry photos)
- Accepted formats: JPEG, PNG, WebP, PDF
- Maximum file size: 10MB per document
- All information on the document is clearly visible
- Documents are valid and not expired
If a document is rejected, you'll see the reason on your order details page and can re-upload a corrected version.
📊 Understanding Application Statuses
- Pending Payment — Application created, awaiting payment
- Payment Received — Payment confirmed, processing will begin
- Processing — Our team is working on your application
- Documents Verified — All uploaded documents have been verified
- Under Review — Application submitted to the authority for review
- Completed — Application process completed successfully
- Rejected — Application was rejected (reason will be provided)
🔑 Account & Security
Changing Your Password
Go to Profile → Security → Change Password.
Forgot Password?
Use the "Forgot Password?" link on the login page. We'll send an OTP to your registered mobile number to reset your password.
Account Security Tips
- Use a strong password with at least 8 characters and a number
- Don't share your login credentials with anyone
- Log out after using shared devices
📞 Still Need Help?
If you couldn't find the answer here, contact our support team: