Privacy Policy
Your privacy is important to us. This policy explains how ShasanSeva handles your data.
Last updated: April 2026
1. Information We Collect
We collect information that you provide directly when using our platform:
- Account Information: Name, mobile number, email address, and password when you create an account.
- Profile Data: Address, category (student, farmer, etc.), and other optional details you provide.
- Documents: Government IDs, certificates, and other documents you upload for scheme applications.
- Payment Information: Transaction details processed through our payment gateway (Razorpay). We do not store card or bank details.
- Usage Data: Pages visited, features used, device information, and IP address for improving our services.
2. How We Use Your Information
Your information is used to:
- Process and manage your government scheme applications
- Verify your identity and eligibility for schemes
- Communicate updates about your application status
- Process payments securely through our payment partner
- Improve our platform, services, and user experience
- Send important notifications about scheme updates and deadlines
- Comply with legal and regulatory requirements
3. Data Storage & Security
We take the security of your data seriously:
- All data is transmitted using industry-standard SSL/TLS encryption
- Documents are stored securely in encrypted cloud storage (Cloudflare R2)
- Access to personal data is restricted to authorized personnel only
- We conduct regular security assessments of our systems
- Passwords are hashed and never stored in plain text
🔒 Your uploaded documents are stored with pre-signed URLs that expire after 15 minutes, ensuring that unauthorized access is prevented.
4. Data Sharing
We do not sell your personal data. We may share limited information with:
- Government Agencies: When required for processing your scheme applications
- Payment Processors: Razorpay, for processing your transactions securely
- Legal Authorities: When required by law or legal proceedings
5. Your Rights
You have the right to:
- Access your personal data stored on our platform
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for data processing (may affect service availability)
- Lodge a complaint with the relevant data protection authority
6. Cookies
We use essential cookies to maintain your login session and preferences. We do not use third-party tracking cookies for advertising purposes. You can manage cookie preferences through your browser settings.
7. Contact Us
For privacy-related queries or to exercise your data rights, contact us at:
- Email: support@shasanseva.in
- Phone: +91 7517866060